NADRA Launches Online System to Resolve Public Complaints

In a major step towacrds enhancing public service delivery, the National Database and Registration Authority (NADRA) has introduced an online grievance redressal initiative, allowing citizens to resolve their complaints without visiting any offie.

This digital initiative aims to bring convenience to the public, both in Pakistan and abroad, by enabling direct communication between the public and senior NADRA officials. As part of this move, the Director General of NADRA’s Regional Office in Lahore will host a live e-Katchery session through NADRA’s official YouTube channel.

Live Session Details

• Date: Wednesday, October 15

• Time: 11:00 AM to 12:00 PM

• Platform: YouTube @nadraofficial

• Helpline: 042-99232809

This initiative comes under the special directives of the Prime Minister and is part of a broader government strategy to improve access to public services through technology.

During the live stream, citizens will have the opportunity to present their issues directly to the DG NADRA Lahore. The goal is to offer quick solutions and build greater transparency in the system.

Read More:NADRA Launches Modernised Online Fee Payment System for Identity Documents

Digital Reforms in Registration System

In a related development, NADRA recently launched a nationwide digital system for the registration of births and deaths. This system, developed in partnership with provincial governments, is being implemented in hospitals and health centres across Pakistan to simplify and modernize the registration process.

These reforms are in line with the National Biometric and Registration Policy Framework, approved by Prime Minister Shahbaz Sharif earlier this year, on January 1, 2025. The initiative is also being supervised by Federal Interior Minister Mohsin Naqvi to ensure effective implementation and continuous improvement.

Read More:NADRA Launches Appointment Booking on Pak ID App

NADRA launched a new appointment booking feature on Friday to improve services at its centers nationwide. Citizens can now book appointments through the Pak ID mobile app for any NADRA Registration Center. NADRA advises users to arrive 10 minutes before their appointment for smooth processing. This move aims to reduce long queues and wait times at busy service centers.

The new system helps manage crowds and streamlines operations across all NADRA centers. Citizens can book appointments easily from home using the Pak ID app. This feature enhances convenience and is expected to improve user experience significantly. Previously, many visitors faced delays due to overcrowding and manual processing.